INCREDIBLE LASER – Manufacturer's Limited Warranty Policy
Manufacturer: Incredible Laser
Limited Warranty Coverage
Incredible Laser warrants its devices to be free from defects in materials and workmanship under normal use and proper maintenance. Coverage begins on the date of purchase and runs for the warranty period stated on your invoice, order confirmation, or purchase agreement.
- Parts Warranty: Coverage runs from the date of purchase for the period stated on your invoice or warranty certificate.
- Labor Warranty: Coverage runs from the date of purchase for the period stated on your invoice or warranty certificate.
This warranty covers the original purchaser only. It cannot be transferred to a second owner. You will need proof of purchase to make a claim, so keep your invoice somewhere safe.
A Note on Device Technology
Our devices use advanced technology, and some models involve energy-based systems that require careful handling. Please follow the safety guidelines and operating instructions that came with your unit. Damage caused by improper handling or use outside the intended parameters is not covered under this warranty.
What is Covered
If something goes wrong within your warranty period, Incredible Laser will repair or replace the defective part at no cost to you. At our discretion, this can include:
- Core system components and technology modules essential to how the device performs.
- Cooling systems and built-in safety features.
- Circuit boards, electronic assemblies, and control panels.
- Structural parts, including the outer casing.
- Software updates tied to performance or safety compliance.
What is Not Covered
A few things fall outside this warranty:
- Consumables: Items like filters, disposable applicators, and safety eyewear wear out with normal use and aren't included.
- Unauthorized work: Repairs or modifications done by anyone outside our approved service network.
- Misuse: This covers skipping safety protocols, exposing the device to water, dust, or extreme conditions, and operating without required protective gear.
- Accidents: Drops, electrical surges, or damage from careless transport or storage.
- Third-party add-ons: Problems caused by uncertified accessories, software, or external devices connected to your unit.
How to Request Warranty Service
Step 1 — Reach out to our team:
Call: (647) 477-9216
Email: hello@incrediblelaser.com
Step 2 — Send us the details: We will need proof of purchase, a description of the issue, and photos or video if you have them. The more detail, the faster we can help.
Step 3 — We take a look: Our team reviews the claim to confirm it’s covered. For certain issues, we may run additional diagnostics to check the device was used within its intended settings.
Step 4 — Shipping, if needed: Approved claims come with a prepaid shipping label from us. Package your device securely. Once it’s in transit, we cannot take responsibility for damage that happens along the way.
No Other Warranties
This is the only warranty Incredible Laser offers, and it replaces any other warranty, stated or implied, including implied warranties around merchantability or fitness for a particular purpose.
Limits on Our Liability
A reminder on safety: Always follow the operating and safety guidance included with your device. Skipping this can void your warranty and put you or others at risk.
Reach us at hello@incrediblelaser.com
This policy can change without notice. Check back for the most current version before making a claim.