INCREDIBLE LASER – Manufacturer’s Limited Warranty Policy for ATHENA Super Ice ❄

Effective Date: 10th of October, 2024

Product: ATHENA Super Ice ❄

Manufacturer:INCREDIBLE LASER

Limited Warranty Coverage

INCREDIBLE LASER warrants the ATHENA Super Ice ❄ medical device, designed with advanced laser radiation technology, to be free from defects in materials and workmanship under normal use and maintenance for the duration specified below:

  • Parts Warranty:2 years from the date of purchase
  • Labor Warranty 2 years from the date of purchase.

This warranty applies exclusively to the original purchaser of the Product and is non-transferable. Proof of purchase is required to access warranty services.

Important Note Regarding Laser Radiation Technology

The ATHENA Super Ice ❄ contains high-powered laser radiation components critical to its functionality. Users must adhere strictly to the safety guidelines and operating instructions provided with the product. Any damage or issues arising from improper handling of laser technology will void this warranty.

Warranty Inclusions

Under this warranty, INCREDIBLE LASER will, at its discretion, repair or replace defective parts and provide labor for any covered issues during the warranty period at no cost to the purchaser. Covered components include, but are not limited to:

  1. Laser systems and radiation-emitting components integral to device performance.
  2. Cooling mechanisms and integrated safety systems.
  3. Circuit boards, electronic assemblies, and control panels.
  4. Structural components, including device casing.
  5. Software updates or patches related to product functionality and safety compliance.

Warranty Exclusions

This warranty does not cover the following:

  1. Consumable Items: Replacement or repair of consumables (e.g., filters, disposable applicators, safety eyewear).
  2. Unauthorized Repairs or Modifications: Any repairs or modifications performed by unauthorized personnel or service providers.
  3. Damage Due to Misuse or Improper Handling of Laser Technology: This includes:
    • Failure to follow safety protocols or operating instructions.
    • Exposure to water, dust, or extreme environmental conditions.
    • Failure to use certified safety eyewear during operation.
  4. Accidental Damage: Physical damage, electrical surges, or improper transportation and storage.
  5. Third-party Interference: Issues caused by uncertified software, accessories, or external devices.

How to Obtain Warranty Service

  1. Contact Support: Reach our customer support team at:
  2. Provide Documentation: Submit proof of purchase, a detailed description of the issue, and any relevant photos/videos to expedite your claim.
  3. Evaluation Process:
    • INCREDIBLE LASER will assess whether the issue qualifies under warranty.
    • For laser system issues, additional diagnostics may be required to verify compliance with safety and usage protocols.
  4. Shipping Instructions:
    • For approved claims, INCREDIBLE LASER will provide a prepaid shipping label.
    • Customers are responsible for securely packaging the device. INCREDIBLE LASER is not liable for damages during return transit.

Disclaimer of Implied Warranties

This warranty is the exclusive warranty offered by INCREDIBLE LASER and supersedes any other express or implied warranties, including but not limited to warranties of merchantability and fitness for a particular purpose.

Limitation of Liability

INCREDIBLE LASER’s liability is limited to the repair or replacement of the Product under warranty. INCREDIBLE LASER is not liable for incidental, indirect, or consequential damages, including injuries caused by improper handling of the ATHENA Super Ice ❄ laser system or failure to follow safety guidelines.

Safety Reminder: The ATHENA Super Ice ❄ emits laser radiation. Always use certified protective eyewear and follow all provided safety instructions to avoid injury or equipment damage. Failure to do so may void the warranty and lead to personal harm.

Contact Us:
For warranty assistance or additional questions, please contact INCREDIBLE LASER at hello@incrediblelaser.com or visit us at our Toronto or Vancouver offices.

This warranty policy is subject to change without notice. Always consult the latest version available online or by request.